Billing & Appeals – Understanding Medicare and Medicare Advantage Plans

with Robin Peconge,

Naviguide, United Church Homes

This episode of Ask a NaviGuide, host Ashley Bills chats with Robin Peconge, one of the NaviGuides at United Church Homes. Ashley and Robin discuss what to do with errors in medical billing, in-network vs. out-of-network coverage, how to best interact with insurance customer services representatives, and more.
Play Video

Notes:

Highlights from this week’s conversation include:

  • Robin’s background in healthcare (0:29)
  • Addressing issues and errors with medical billing (1:11)
  • Dealing with in-network and out-of-network situations (2:31)
  • What does insurance cover when you are out of the country? (4:06)
  • Unexpected charges in billing and how to best address them (5:58)
  • Tips for interacting with insurance customer service representatives (7:33) 

 

Abundant Aging is a podcast series presented by United Church Homes. These shows offer ideas, information, and inspiration on how to improve our lives as we grow older. To learn more and to subscribe to the show, visit abundantagingpodcast.com.

Get in Touch

Copyright ©2025 All Rights Reserved